# Business voicemail Status: Available Platforms: Web app Marketing page: https://www.voipfibre.com/business-voicemail App entry: https://app.voipfibre.com/home/pro ## What it does Business voicemail is configured per eligible virtual number in the web dashboard. Choose the ring delay, prompt language and speaker, then play or download messages from the signed-in voicemail inbox. ## Current capabilities - Voicemail settings for each eligible virtual number. - 15, 20, 30, 45, or 60 second ring delay. - Immediate voicemail while Do Not Disturb is active. - Default voicemail prompt when custom text is blank. - Custom prompt up to 250 raw characters. - Dozens of supported languages and regional voice options. - Language and speaker selection. - Plain text and supported SSML. - Messages up to 120 seconds. - Recording ends after five seconds of silence or when the caller presses #. - 30-day message retention. - All and unread message filters. - Authenticated online playback. - MP3 download for available messages. - Email notification linking to the signed-in inbox. - Voicemail independent of the call-recording setting. ## How to use it 1. **Choose an eligible virtual number.** Sign in to the web dashboard, open your Pro number tools, and select the virtual number that should receive voicemail. 2. **Enable voicemail and set the delay.** Turn voicemail on and choose a supported ring delay of 15, 20, 30, 45, or 60 seconds. 3. **Choose the prompt voice and text.** Select a supported language and speaker, then keep the default prompt or write plain text or supported SSML up to 250 raw characters. 4. **Review new messages.** Open the voicemail view in call history to filter unread messages, listen online, or download available audio as an MP3. ## Important distinctions ### Voicemail is configured for each eligible number Enable voicemail and choose its settings separately for each supported Voipfibre virtual number. Number and incoming-call eligibility can vary, so confirm availability after signing in. ### The prompt can be custom or default Leave the prompt blank to use the system message, or enter up to 250 raw characters of plain text or complete supported SSML and choose a matching language and speaker. ### Incoming greetings and voicemail answer at different times An account-level incoming voice greeting plays before a supported call connects. Per-number voicemail answers an eligible call that cannot connect and invites the caller to leave a message. ### An online business voicemail system This cloud voicemail workflow keeps eligible messages in a signed-in web inbox, with unread status, playback, MP3 download, and 30-day retention. ### Voicemail and call recording are separate A voicemail message is captured after an eligible call falls back to voicemail. It works independently of the call-recording setting and does not add transcription, call scoring, or contact-center analytics. ### Email alerts link to the secure inbox When a new voicemail becomes available, Voipfibre can send an email notification with a link to the authenticated inbox. The email does not include an audio attachment. ## Availability and boundaries - Requires an eligible Voipfibre virtual number and supported incoming calling. - Voicemail settings and the inbox are available in the signed-in web dashboard. - An email notification links to the authenticated inbox; it does not attach the voicemail audio. - Voicemail is independent of the call-recording setting and does not include transcription. ## Questions and answers ### Does Voipfibre offer a business voicemail service? Yes. You can enable voicemail for an eligible Voipfibre virtual number from the signed-in web dashboard, select its ring delay and prompt, and manage messages in the online voicemail inbox. ### Can I get a virtual phone number with voicemail? Voicemail is available for eligible Voipfibre virtual numbers with supported incoming calling. Sign in and select a number to confirm its available features before relying on voicemail. ### Can I customize the voicemail prompt? Yes. Enter up to 250 raw characters as plain text or complete supported SSML, then select a supported language and speaker. Leave the field blank when you prefer the system prompt. ### Does multilingual voicemail translate my prompt automatically? No. You write the prompt in the language you need and choose a matching supported language and speaker. Voipfibre does not translate it, detect a caller's language, or switch prompts automatically. ### How long can a voicemail message be? A caller can leave up to 120 seconds of audio. Recording stops sooner after five seconds of silence or when the caller presses #. ### How long does Voipfibre keep voicemail messages? Messages are kept for 30 days. Available messages can be played online or downloaded as MP3 files from the authenticated web dashboard before they expire. ### Does Do Not Disturb send calls to voicemail? Yes. When Do Not Disturb is enabled, eligible incoming calls go to voicemail immediately instead of waiting for the selected ring delay. ### Does Voipfibre email the voicemail recording? No. Voipfibre can send an email notification with a link to the authenticated voicemail inbox, but the audio is not attached to the email. ### Is voicemail the same as call recording? No. Voicemail captures a caller's message after an eligible call cannot be connected. Call recording is a separate setting for supported connected calls and does not need to be enabled for voicemail to work. ### Can Voipfibre transcribe voicemail or send an SMS alert? No. The current web-dashboard workflow provides unread status, audio playback, MP3 download, and an email notification with an inbox link; it does not promise transcription or SMS notifications. ## Related pages - [Professional voicemail greeting examples](https://www.voipfibre.com/professional-voicemail-greeting): Use concise business, unavailable, busy, support, sales, and multilingual prompt examples. - [Incoming voice greetings](https://www.voipfibre.com/voice-greetings): Welcome callers with an account-level message before a supported incoming call connects. - [Virtual phone numbers](https://www.voipfibre.com/virtual-number): Find available destinations and check which incoming-call features a selected number supports. - [Call history](https://www.voipfibre.com/call-history): Review calls and open the signed-in voicemail inbox from the web dashboard. - [Call recording](https://www.voipfibre.com/call-recording): Understand the separate recording workflow for supported connected calls where recording is enabled.